Claims

It’s the security of knowing we are there

It’s the moment of truth when you come to claim on your health insurance policy. We understand this and that’s why we strive to provide supportive and empathetic assistance with your claim as you seek healthcare treatment included in your cover.  This means you can focus on getting well.

Give us a call
Our Claims Team works 8am to 5pm Monday to Friday. You can call them to enquire about your level of cover, to seek prior approval, or to enquire about a claim you have already submitted. The Claims Team can be reached on 0800 600 666 by selecting option 2.

Email us
You can also contact the team by email and we will reply within two working days.  Email claims@unimed.co.nz

Submit a Claim
To submit a claim via the website, you can complete the claims enquiry form here and attach your completed claim form, invoices, and receipts.

You can download the necessary documents required here.

If you are registered for MyUniMed, you can also login to the portal to submit your claim.

Should you wish to submit your claim by post, please send it to – UniMed, PO Box 1721, Christchurch 8140.

When ACC Is Involved

When ACC is involved

Health insurance is designed to work alongside ACC. If you require treatment due to an injury or possible injury please read the Working Alongside ACC page so you understand the rules and requirements for claiming.

Eligible Treatment And Eligible Medical Conditions

Eligible Treatment and Eligible Medical Conditions

Not all medical conditions and healthcare services and treatments are eligible for cover under UniMed’s health insurance plans.  Please refer to the Eligible Treatment and Medical Conditions page  to understand the criteria.

Claims Turnaround Times

Claims Turnaround Times

We understand the importance of a quick response to your claims. That’s why our team works hard to:

  • reimburse claims you have already paid within 2 business days of receiving the paperwork – if you provide a bank account number too you will receive payment the same day we process your claim
  • issue prior approval for non-complex treatments and surgeries within 3 business days of receiving the paperwork
  • respond to general claims’ enquiries on the first phone call
  • reply to general claims’ emails on the same or next business day
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Further information

The information on this website is intended as a general guide. Please read your Benefit Schedule, Membership Certificate and Conditions of Membership for the full terms and conditions of your policy.