notifications

High claims volumes

We are currently receiving a higher than normal volume of claims which unfortunately is causing some delays with processing. We are receiving all of your claims and working through the backlog as quickly as we can. If you received an automated email confirming we received your claim then you do not need to contact us as your claim will be processed in due course. Please note that prior approvals continue to be prioritised and our team remain committed to delivering a high standard of service and your patience and understanding are appreciated.

 

 

Claims Made Simple

Smart Claim is changing. The UniMed Member Portal expands Smart Claim to give you even more control over your healthcare.

With the UniMed Member Portal, you can:

  • Submit claims for reimbursement
  • Request prior approval
  • Update your contact details
  • Add family members to your plan
  • Review your claim history
  • and more.

Already signed up to Smart Claim?

Then you are all set and can login now to use the new Member Portal. You can do this using the login button in the header at the top of the page, or by using the login button below.

Log In

Never used Smart Claim before? 

No worries! Just register using the button below to access the new Member Portal.

Register Now

Video: How to Register

Video: How to submit a claim

Frequently Asked Questions

Download a claim form

Want another option? You can still download a claim form and email it back us at claims@unimed.co.nz when you're finished.

Note: You must download the form first before filling it out, save it and then send it back to us. 

Prior Approval form

Claim Reimbursement form

* Some devices may require an application that supports editing PDFs such as Adobe Acrobat Reader in order to complete the forms online.

diagnosis

UniMed and ACC

As a New Zealand resident, you can access health services through the public health system and ACC. If you have an accident or injury and need treatment, or need further treatment in relation to a previous injury, you are required to make a claim with ACC first. Your Health Plan only applies for top-up payments or where ACC has declined your claim.

Learn more about ACC claims