Member Portal: Frequently Asked Questions
How do I register for the Member Portal?
Currently the Member Portal you use will depend on your Health Plan.
If your policy number starts with PL (originally issued under the Accuro brand) please go here to register.
If your policy number is numbers only (originally issued under the UniMed brand), you go here to register. Simply complete the registration, including first name, last name, email address and date of birth. Make sure these details match those we hold for you so we can validate you before issuing a temporary password.
Only the Primary Member can currently register for this Portal.
Watch a helpful video on how to register above.
What happens after I register?
Once you submit your registration details, you will receive another email asking you to reset your password.
Please copy and paste your temporary password in the password field on the form to ensure all characters are accurate. You only need to reset your password once.
How long will it take?
You’ll receive the email with your temporary password within minutes – registering is quick and easy.
I’m not registered for the Portal yet but I need to urgently submit my claim or prior approval – what can I do?
Claims and prior approvals received by email or post do take longer to process, and it will likely be faster if you register for the Portal and submit your claim or approval request that way.
If you’re unable to register, you can complete and return a claim form or prior approval form.
I've been locked out of my account - how long until I can get back in?
If you attempt but fail to sign in correctly five times, your account will be temporarily locked. Please wait approximately 15 minutes before trying to log in again. If you’re still unable to log in, please contact us.
I can't upload my files to the UniMed Member Portal and /or my screen has frozen when trying to upload my files. What do I do?
Please make sure all your files loaded don't exceed the 15mb limit, and there are no more than 24 attachments.
Accepted file types include jpg, pdf, png, gif, tiff, xlsx or docx files.
We recommend that you convert your documents to PDF files before uploading.
Do you have any instructions on how to submit an online claim using the UniMed Member Portal?
Yes. Please see the instructional video above. You can also refer to our helpful user guide.
How many items can I submit each time I claim online?
You can submit a maximum of 12 items (‘claim lines’) at a time.
How many attachments can I have each time I claim online?
We can accept a maximum of 24 attachments, no larger than 15mb in total.
My policy number starts with PL for a Health Plan originally issued under Accuro, how do I register?
Please go here to register for your Member Portal if your policy number starts with PL.
What is multi-factor authentication?
Multi-factor authentication (MFA), also known as two-factor authentication or two-step verification, is a security process that requires users to provide two or more separate authentication factors to verify their identity before they can access a system, account, or application.
The goal of MFA is to enhance security by adding an extra layer of protection beyond just a username and password, which can be vulnerable to various forms of attacks such as phishing or password theft.
See here for more, including additional FAQs.
