Member Portal: Frequently Asked Questions
How do I register for the UniMed Member Portal?
Simply complete the registration, including first name, last name, email address and date of birth. Make sure these details match those we hold for you so we can validate you before issuing a temporary password.
Only the Primary Member can currently register for the UniMed Member Portal.
Watch a helpful video on how to register above.
What happens after I register?
Once you submit your registration details, you will receive another email asking you to reset your password.
Please copy and paste your temporary password in the password field on the form to ensure all characters are accurate. You only need to reset your password once.
It may take up to 24 hours to receive your temporary password.
How long will it take?
We aim to get your temporary password to you within 3 hours however it could take up to 24 hours or longer.
I’m not registered for the Portal yet but I need to urgently submit my claim – what can I do?
Please complete and return a claim form.
Claims received by email or post do take longer to process, and you will likely be reimbursed faster if you register for the Portal and submit your claim that way.
I've been locked out of my account - how long until I can get back in?
If you attempt but fail to sign in correctly five times, your account will be temporarily locked. Please wait up to approximately 15 minutes before trying to log in again.
What do I need to know about uploading claim receipts and invoices?
To process your claim faster, we must be able to clearly read the information on your uploaded receipts and invoices:
- do not submit EFTPOS receipts - we need a PDF or photo of the invoice or receipt issued by your healthcare provider or facility
- only include one invoice or receipt per image that you upload.
The receipt or invoice must show:
- the name of your healthcare provider (e.g., a GP/specialist) or facility
- the date and cost of the treatment or procedure
- the medical treatment, procedure or service you’re claiming for
- the name of the Member you're claiming for.
Accepted file types: jpg, pdf, png, gif, tiff, xlsx or docx files. We recommend that you convert your documents to PDF files before uploading.
Maximum upload limit is 15mb. Maximum number of attachments is 24.
I can't upload my files to the UniMed Member Portal and /or my screen has frozen when trying to upload my files. What do I do?
Please make sure all your files loaded don't exceed the 15mb limit, and there are no more than 24 attachments.
Accepted file types include jpg, pdf, png, gif, tiff, xlsx or docx files.
We recommend that you convert your documents to PDF files before uploading.
Do you have any instructions on how to submit an online claim using the UniMed Member Portal?
Yes. Please see the instructional video above. You can also refer to our helpful user guide.
How many items can I submit each time I claim online?
You can submit a maximum of 12 items (‘claim lines’) at a time.
How many attachments can I have each time I claim online?
We can accept a maximum of 24 attachments, no larger than 15mb in total.