Register for the UniMed Member Portal

Simply complete the registration, including first name, last name, email address and date of birth. Make sure these details match those we hold for you so we can validate you before issuing a temporary password.

Only the Primary Member can currently register for the UniMed Member Portal.

Watch a helpful video on how to register above.

Once you submit your registration details, you will receive another email asking you to reset your password.

Please copy and paste your temporary password in the password field on the form to ensure all characters are accurate. You only need to reset your password once.

You’ll receive the email with your temporary password within minutes – registering is quick and easy.

Claims and prior approvals received by email or post do take longer to process, and it will likely be faster if you register for the Portal and submit your claim or approval request that way.

If you’re unable to register, you can complete and return a claim form or prior approval form.

If you attempt but fail to sign in correctly five times, your account will be temporarily locked. Please wait up to approximately 15 minutes before trying to log in again.

To process your claim faster, we must be able to clearly read the information on your uploaded receipts and invoices:

• do not submit EFTPOS receipts - we need a PDF or photo of the invoice or receipt issued by your healthcare provider or facility
• only include one invoice or receipt per image that you upload.
• remove or move any EFTPOS receipts on the invoice or receipt to make sure it’s not covering important information

The receipt or invoice must show:

• the name of your healthcare provider (e.g., a GP/specialist) or facility
• the date and cost of the treatment or procedure
• the medical treatment, procedure or service you’re claiming for
• the name of the Member you're claiming for.

Accepted file types: jpg, pdf, png, gif, tiff, xlsx or docx files. We recommend that you convert your documents to PDF files before uploading.

Maximum upload limit is 15mb. Maximum number of attachments is 24.

Please make sure all your files loaded don't exceed the 15mb limit, and there are no more than 24 attachments.

Accepted file types include jpg, pdf, png, gif, tiff, xlsx or docx files.

We recommend that you convert your documents to PDF files before uploading.

Yes. Please see the instructional video above. You can also refer to our helpful user guide.

You can submit a maximum of 12 items (‘claim lines’) at a time.

We can accept a maximum of 24 attachments, no larger than 15mb in total.

If you’re on a Health Plan originally issued under Accuro (your policy number will start with PL), please go here to register for your Member Portal.

Multi-factor authentication (MFA), also known as two-factor authentication or two-step verification, is a security process that requires users to provide two or more separate authentication factors to verify their identity before they can access a system, account, or application.

The goal of MFA is to enhance security by adding an extra layer of protection beyond just a username and password, which can be vulnerable to various forms of attacks such as phishing or password theft.

See here for more, including additional FAQs.