What is changing?
It's been a year since Accuro joined UniMed, and we've been working together to bring the best of both worlds to our Members. We've now decided to phase out the Accuro brand and begin to operate under one brand - UniMed.
The transition to the UniMed brand does not have any impact on your policy, cover or benefits.
To learn more, visit our FAQ section
FAQ
What is changing?
From late July 2025, you’ll start to see the UniMed name and logo replacing Accuro in some places. This will happen gradually as it’s more cost effective, so you will still see reference to Accuro in some documents, our website and your Member Portal.
Why is the Accuro brand not being continued?
It's been a year since Accuro joined UniMed, and we've been working together to bring the best of both worlds to our Members.
We’ve now decided to retire the Accuro brand and become one brand under UniMed to bring our teams together, ensuring we offer consistent services regardless of what plan you are on and being more focused and efficient by supporting a single brand.
When will the change happen?
You’ll begin to see the UniMed name and logo replacing Accuro from late July 2025. Some documents, the website and Member Portal will still reference Accuro for a while until the transition is complete. We’re making the change gradually as it’s more cost-effective.
Will the rebrand affect my cover, policy or benefits?
The rebrand does not have any impact on your policy, cover or benefits (there will however be the usual annual review of benefits and premium at your policy renewal).
How do I make a claim or apply for a prior approval?
The fastest way to make a claim or apply for a prior approval is through your Member Portal.
Do I need to change how I make my payments?
No, there are no changes to how you pay your premium.
If you pay your premium manually, please continue to use the bank account number listed on your invoice.
If you pay your premium by direct debit or automatic payment, there is nothing you need to do. Your bank account will show deductions from Union Medical Benefits Society (UniMed).
When you receive reimbursement for a claim, this will show in your account as coming from Union Medical Benefits Society (UniMed).
Will my Health Plan continue?
Yes, Health Plans will continue to be offered under the UniMed brand.
From your next renewal on or after 1 September 2025, you’ll see your Health Plan document (policy document) as UniMed rather than Accuro.
Why do I still see the Accuro logo and name in some places?
We’re transitioning to UniMed over time as this is more cost efficient, so you’ll continue to see the Accuro name and logo in some places for a while until the transition is complete.
I rang the UniMed 0800 number and had to be transferred to a different team - why?
We have dedicated teams who manage different Health Plans.
Regardless of how you contact us, we’ll help get your enquiry to the right team.
- Phone 0800 222 876
- Email info@accuro.co.nz for general enquiries
- Submit claims through the online Member Portal or email claims@accuro.co.nz (remember, claims submitted through the portal are processed faster).
Who do I contact about my Health Plan?
There are no changes to how you get in touch with us.
- Phone 0800 222 876
- Email info@accuro.co.nz for general enquiries
- Submit claims through the online Member Portal or email claims@accuro.co.nz (remember, claims submitted through the portal are processed faster).
Can I still use my Member Portal?
During this transition, we strongly encourage you to use the online Member Portal .
It's the fastest and easiest way to:
- submit a claim
- request prior approval
- update your personal details
- make a change to your payment method or frequency.
If you need assistance with registering for the portal, please call our team on 0800 222 876.
Where can I find information about my Health Plan?
You can view your current Health Plan documents in your online Member Portal .