What is changing?
It's been a year since Accuro joined UniMed, and we've been working together to bring the best of both worlds to our Members. We've now decided to phase out the Accuro brand and begin to operate under one brand - UniMed.
The transition to the UniMed brand does not have any impact on your policy, cover or benefits.
To learn more, visit our FAQ section
About the change from Accuro to UniMed
What is changing?
From late July 2025, we began replacing the Accuro name and logo with UniMed. We’re making changes over time as it’s more cost effective, so you may continue to see reference to Accuro.
Why is the Accuro brand not being continued?
We decided to retire the Accuro brand and become one brand under UniMed to bring our teams together, ensuring we offer consistent services regardless of what Health Plan you are on and being more focused and efficient by supporting a single brand.
Will the rebrand affect my cover, policy or benefits?
The rebrand does not have any impact on your policy, cover or benefits (there will however be the usual annual review of benefits and premium at your policy renewal).
How do I make a claim or apply for a prior approval?
The fastest way to make a claim or apply for a prior approval is through your Member Portal.
You can find helpful information about claiming here.
Do I need to change how I make my payments?
No, there are no changes to how you pay your premium.
If you pay your premium manually, please continue to use the bank account number listed on your invoice.
If you pay your premium by direct debit or automatic payment, there is nothing you need to do. Your bank account will show deductions from Union Medical Benefits Society (UniMed).
When you receive reimbursement for a claim, this will show in your account as coming from Union Medical Benefits Society (UniMed).
Will my Health Plan continue?
Yes, Health Plans will continue to be offered under the UniMed brand.
From your next renewal on or after 1 September 2025, you’ll see your Health Plan document (policy document) as UniMed rather than Accuro.
Why do I still see the Accuro logo and name in some places?
We’re transitioning to UniMed over time as this is more cost efficient, so you’ll continue to see the Accuro name and logo in some places for a while until the transition is complete.
I rang the UniMed 0800 number and was transferred to a different team - why?
We have dedicated teams who manage different Health Plans.
Regardless of how you contact us, we’ll help get your enquiry to the right team.
- Phone 0800 222 876 – see here for when we’re available
- Email info@accuro.co.nz for general enquiries
Submit claims through your Member Portal.