What is Multifactor Authentication?
Multifactor Authentication (MFA), also known as two-factor authentication or two-step verification, is a security process that requires users to provide two or more separate authentication factors to verify their identity before they can access a system, account, or application.
The goal of MFA is to enhance security by adding an extra layer of protection beyond just a username and password, which can be vulnerable to various forms of attacks such as phishing or password theft.
MFA significantly increases the security of online accounts and systems because even if an attacker manages to steal or guess your password, they would still need the additional authentication factor to gain access. This added layer of security helps protect sensitive data and accounts from unauthorised access and reduces the risk of security breaches.
How does it work?
To register for your Member Portal, you will need your email address and policy number. After setting up a password, you can then choose the second type of authentication you would like to use:
- A code from a third-party authenticator app (most secure).
- A verification code sent to your email.
- A verification code sent to your mobile phone number.
Currently, our system supports both the Google and Microsoft Authenticator apps. These apps can be downloaded onto your mobile phone from either the Google Play Store or Apple App Store.
After you have completed the setup of Multifactor Authentication, you will need to use this each time you log into your Member Portal.
When do I need to use it?
When you register for your Member Portal, you will need to set up Multifactor Authentication. Your Member Portal contains personal and health information such as your name, contact details and information about your claims. It is important that we keep this information as secure as possible.
You will need to enter the code provided by your choice of MFA each time that you login to the Portal.
What if I need to reset my Multifactor Authentication?
Call us on 0800 222 876 and we can reset your Password, MFA or both.
If you have any other questions, or need help setting up your account, please get in touch.
Access your Member Portal
Your Member Portal is the simplest and fastest way to:
- Submit claims for reimbursement
- Request prior approval
- Update your contact details
- See your Health Plan documents
- Review your claim history
