How to set up multi-factor authentication
After you register and login to the UniMed Member Portal, you will see the option to set up MFA on your dashboard in the Your Info section. To do this, you will need a working mobile phone with a valid phone number. You should use your own device for this and not a friend or family member’s.
Click on the button that says “Set Up MFA” and follow the instructions. For a step-by-step walkthrough, please watch the video.
Frequently Asked Questions
Why should I set up multi-factor authentication (MFA)?
Multi-factor authentication (MFA) significantly increases the security of online accounts and systems because even if an attacker manages to steal or guess your password, they would still need the additional authentication factor to gain access. This added layer of security helps protect sensitive data and accounts from unauthorised access and reduces the risk of security breaches.
Can I use an authenticator app?
No. The UniMed Member Portal only supports phone verification at this time.
What happens if I lose my phone?
If you lose your phone, you will need to contact our team to reset your multi-factor authentication by calling us on 0800 666 600.
What happens if I change my mobile number?
If you know in advance that you are going to change your mobile number, then you can log in to your Member Portal and change it in your Portal by clicking “Manage MFA” in the Your Info section and removing your current MFA. Then simply set it up again using the new number.
If you have changed your number but did not update it first in the Member Portal, then you will need to contact us on 0800 666 600.
How do I reset my multi-factor authentication?
You cannot reset it on your own. This is an intentional security step to keep your account safe. You will need to call us on 0800 666 600 for help resetting your MFA.
I tried to log in but did not receive a code. What do I do now?
If you attempted to log in but did not receive your code via text message, go back to the log in screen and try again. If the issue persists, please contact us on 0800 666 600.
I received a code when logging in, but it did not work.
First, check that you have entered the code correctly and that there are no extra spaces. If you are confident that you have entered it correctly, and it is still not working, then the code may have timed out. Authentication codes are only valid for a few minutes.
You can request a new code by going back to the log in screen and re-entering your email address/username and password.
How do I remove multi-factor authentication (MFA) from my account?
You can do this in your Member Portal by clicking on “Manage MFA” in the Your Info section. Once you click the button, you will be asked if you want to remove multi-factor authentication.
To set it up again, you can click the “Set Up MFA” button and follow the instructions.
Do I have to enable multi-factor authentication?
You do not currently have to enable multi-factor authentication (MFA), but we strongly encourage it to provide extra security for your account. In future, multi-factor authentication will be required to access the UniMed Member Portal.
When do I need to use multi-factor authentication (MFA)?
Once you have set up multi-factor authentication (MFA), you will need to use it every time you log into the UniMed Member Portal. This is why it’s important that you use your own mobile number when setting it up.
After you enter your email and password on the login screen, you will receive a text message to your phone with an authentication code. You will need to enter the code and then you will be able to access your Member Portal. The code is only valid for a few minutes, so if you do not enter it promptly, you may need to log in again to receive a new code.
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Your Member Portal is the simplest and fastest way to:
- Submit claims for reimbursement
- Request prior approval
- Update your contact details
- View your Health Plan documents
- Review your claim history
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