If your policy number starts with a number (not letters), the information below applies to you. If your policy number starts with PL, please see here for information about MFA on your Member Portal.
What is multi-factor authentication (MFA)?
Multi-factor authentication (MFA), also known as two-factor authentication or two-step verification, is a security process that requires users to provide two or more separate authentication factors to verify their identity before they can access a system, account, or application.
The goal of MFA is to enhance security by adding an extra layer of protection beyond just a username and password, which can be vulnerable to various forms of attacks such as phishing or password theft.
MFA significantly increases the security of online accounts and systems because even if an attacker manages to steal or guess your password, they would still need the additional authentication factor to gain access. This added layer of security helps protect sensitive data and accounts from unauthorised access and reduces the risk of security breaches.
How to set up multi-factor authentication
After you register or login to the Member Portal, you will be prompted to set up multi-factor authentication and will be unable to interact on the Portal until you do so.
Click on the button that says 'Set Up MFA' and follow the instructions. To complete the setup, you’ll need one of the following:
- A mobile phone with a valid phone number
- The email address associated with your policy
- A multi-factor authentication app
For a step-by-step walkthrough, please watch the video.
Frequently Asked Questions
