When you need extra care and support
UniMed is committed to delivering exceptional customer service. As part of this commitment, we aim to treat all customers with fairness, dignity and respect and we take extra care to provide appropriate support where a Member is experiencing vulnerability
Some Members are more at risk of harm because their personal circumstances make them especially vulnerable.
This could be due to things like health or physical factors, life events, financial or personal hardship, financial capability and understanding, language and literacy, stress or mental health issues.
These can be temporary or long-term circumstances and can differ in length of time and degree of severity.
Ways we can provide extra care and support
Everyone’s situation is different. Depending on your circumstances, examples of how we can provide extra care and support include:
- Adjusting how we communicate with you (e.g. simplifying language, written follow-up) or allowing extra time for decisions or discussions
- Engaging with an authorised trusted support person or representative about your policy
- Providing flexible payment options or policy suspension support
- Encouraging independent advice.
Get in touch
To discuss how we can support you, or to appoint an authorised person who can act on your behalf regarding your health insurance, please contact us.