Claims Made Simple

Your Member Portal is the simplest and fastest way to:

  • Submit claims for reimbursement
  • Request prior approval
  • Update your contact details
  • See your Health Plan documents
  • Review your claim history

...and more!

Login or Register Now

Your Portal depends on the brand your policy was issued under: 

UniMed Member Portal

If your policy number starts with a number (not letters), this is your Member Portal. 

Go to UniMed Member Portal

Not Sure?

Is your Health Plan:

  • Health Positive
  • Hospital Select Plus Modules
  • UniCare Advantage
  • or another originally issued by UniMed?

Accuro Member Portal

If your policy number starts with PL, this is your Member Portal.

Go to Accuro Member Portal

Not sure?

Is your Health Plan:

  • SmartCare, SmartCare+, SmartStay
  • KidSmart
  • Day to Day
  • StaffCare, StaffCare+
  • or another plan originally issued under the Accuro brand?
A father and daughter engaged in a discussion while submitting a claim on a laptop in a bright workspace.

Tips for faster claims processing

To process your claims faster, we must be able to clearly read the information on your uploaded receipts and invoices:

  • Do not submit EFTPOS receipts - we need a PDF or photo of the invoice or receipt issued by your healthcare provider or facility. 
  • Only include one invoice or receipt per image that you upload

The receipt or invoice must show:

  • The name of your healthcare provider (e.g., a GP/specialist) or facility
  • The date and cost of the treatment or procedure
  • The medical treatment, procedure or service you’re claiming for 
  • The name of the Member you're claiming for

Claim or Prior Approval?

There are two ways that you can claim for your procedure and/or medical treatment: 

Claims: Frequently Asked Questions

diagnosis

UniMed and ACC

As a New Zealand resident, you can access health services through the public health system and ACC. If you have an accident or injury and need treatment, or need further treatment in relation to a previous injury, you are required to make a claim with ACC first. Your Health Plan only applies for top-up payments or where ACC has declined your claim.

Learn more about ACC claims