High claims volumes
We are currently receiving a higher than normal volume of claims which unfortunately is causing some delays with processing. We are receiving all of your claims and working through the backlog as quickly as we can. If you received an automated email confirming we received your claim then you do not need to contact us as your claim will be processed in due course. Please note that prior approvals continue to be prioritised and our team remain committed to delivering a high standard of service and your patience and understanding are appreciated.