Access to GP advice | UniMed Active Benefits

Quick, convenient access to GP advice for our Members

UniMed is proud to partner with Teladoc Health to provide our Members with access to Ask A GP.

This online service lets you send simple, non-urgent health questions to a New Zealand-registered General Practitioner and receive a personal, detailed response usually within 1 business day.

It’s a quick, convenient way to get reliable medical advice from the comfort of your own home – no appointment needed.

Get Started with Teladoc

Couple sitting on couch looking at a tablet computer

How it works

Go to the "UniMed Wellbeing" portal, powered by Teladoc Health, and register or log in. (Note: If you have used this service before, you will need to reset your password.)
Select “Ask a GP” from the service options.
Submit your question through the portal. A GP will reply by email, usually within 1 business day.
Have a follow-up question? Submit it in the portal again – often the same GP will respond.
Ask as often as you need – there’s no limit to the number of questions.

Ask a GP is for non-urgent queries only and does not replace urgent or emergency care.

Get Started with Teladoc

FAQ: Ask a GP

Who is Teladoc Health?

Who pays for the service?

Who is eligible to register for the Ask a GP service?

Is this a confidential service?

Who will receive my personal information?

How do I register?

Do I need to register for this portal if I am already registered for the UniMed/Accuro Member Portal?

Why would I use Ask a GP instead of just booking an appointment with my doctor?

Is this service useful if I already have a GP?

Absolutely. It’s a complement to your existing healthcare. It can bridge the gap between appointments, provide reassurance while you wait for an in-person consultation, or answer questions you forgot to ask in your last visit.

This service is not a substitute for your usual doctor or for in‑person appointments. It's designed for quick, simple queries. For emergencies or urgent concerns, always call 111 or seek immediate medical care.

What types of questions can I ask?

When will I get an answer?

How do I send a follow-up question?

Can I use Ask a GP for my child’s health questions?

Yes. Parents and guardians can submit questions on behalf of any of their children who are listed on their policy. Simply include your child’s age and relevant details in your question so the GP can provide the most appropriate guidance. Ask a GP is ideal for non-urgent issues such as minor illnesses, skin conditions, sleep or feeding concerns, or general health advice for children.

Can I use this service for mental health, dental or prescriptions?

Is there a usage limit?

^Disclaimer

^{UniMed facilitates access to health and wellbeing services offered solely by independent third-party providers. We do not supply, control or accept any responsibility for those services, and - so far as the law allows - we disclaim all liability arising from your use of them. Before engaging, please read the provider’s privacy policy and terms & conditions to ensure the service is appropriate for you.}