This information is for Members on SmartCare, SmartCare+, StaffCare, StaffCare+, SmartStay and other Health Plans or group insurance schemes originally issued under the Accuro brand.
Not sure? If your policy number starts with PL, this information is for you.
We’ve answered some questions about the Health Plan benefits and premium changes effective from your policy anniversary either on or after 1 September 2025. Not sure when your anniversary is? Log in to your Member Portal for information about your policy and a copy of your most recent Health Plan and Membership Certificate.
Premium
How often are premiums reviewed?
What factors are considered when reviewing premiums?
Why are premium increases larger this year than in previous years?
Has the transfer to UniMed impacted premium increases this year?
How are premium increases applied?
What will premium increases look like in the future?
Where does my premium go?
Will my premium increase even if I haven’t made any claims recently?
When will my premium change?
What options are available to help manage my premium?
Can I put my premium on hold?
How do I cancel my policy?
Health Plan benefits
What benefits are changing?
What benefits are being introduced?
In my Summary of Health Plan Changes, it mentions ‘reasonable charges’ - what does this mean?
I have the Specialist module, don't I already have a Mental Health benefit?
General
Does my premium contribute to Member Offers?
Where can I find more information about Accuro becoming UniMed?