Have questions about your workplace health insurance?

Please use this helpful guide with step-by-step instructions on how to submit a claim and more using the UniMed Member Portal/Smart Claim. 

If you have never used the UniMed Member Portal/Smart Claim, then you can register here. 

You can do this in the UniMed Member Portal/Smart Claim. If you already have an account, you can login here. If you do not, then you can register here.

You can also contact us directly via email members@unimed.co.nz or call us on 0800 600 666 and our team can help with your request.

You can download a Benefit Schedule for our standard plans from the Important Documents section of the website. If you joined through an employer scheme or a UniMed partner programme, you will need to email us at members@unimed.co.nz to request your Benefit Schedule. You should also read the Conditions of Membership, List of Approved Surgical Procedures and check your own Membership Certificate.

You can do this in the UniMed Member Portal/Smart Claim. If you already have an account, you can login here. If you do not, then you can register here.

You can complete the form or send us an email at members@unimed.co.nz. 

We usually reimburse claims you have paid within 10 business days. If you provide us with your bank account details, we can direct credit your claims reimbursement to you on the same day we process the claim. Most prior approvals can be processed within 10 business days but more complex surgeries or situations can take longer.