Frequently Asked Questions for Advisors

UniMed and Accuro are working together to complete the transfer by the end of May.

The transfer process won’t affect the service and care we provide to your clients.

Your clients will become UniMed Members at transfer. Accuro Health Insurance Society will relinquish its license and be wound down, although the Accuro brand will remain in the market as a brand owned and operated by UniMed.

Yes, there are no changes to policy wording, cover or benefits due to the transfer – the only change will be that UniMed will be listed as the new underwriter on Accuro policy documents and the policy certificate.

On transfer day, UniMed will send a welcome email/letter to all transferred Accuro Members referring them to their updated policy document on the Accuro website and their policy certificate in the Accuro Member portal.

There are no changes to policy limits, excesses, or premiums due to the transfer.

There will be no impact to your clients at transfer. All plans, terms, conditions, and contact details will remain the same and in most cases, Members will continue to deal with the same people and teams as they previously did.

There will be no changes to claims handling procedures with the same processes and teams looking after Accuro Members and their claims.

Yes, you can continue to work with Accuro in the same way you always have – the existing contact details for Accuro all remain the same.

Members or Advisors wanting to discuss their Accuro-branded health plans should continue to contact Accuro.

There is no planned change to this review date.

If it is UniMed’s intention to offer you a new Agency Agreement, you will receive an email explaining the new Agreements process, which includes a request for contact information and a copy of the UniMed Agency Agreement. Please provide the requested information by 15^th May 2024. Following this, you will be sent a new UniMed Agreement via the DocuSign system for completion by 29^th May 2024. If you have not received these communications, and believe you should have, please email advisors@unimed.co.nz

Yes, UniMed specialises in group scheme business and your Relationship Manager can pass on details to discuss opportunities.

No, you can continue to work with your existing Accuro Relationship Manager.  

To discuss this, please email us at advisors@unimed.co.nz

There is no change to the way Accuro will process new, on-going, or pending claims for your clients. Accuro claims will be handled by the same team that have always processed these.

UniMed is regulated by the Reserve Bank of New Zealand and the Financial Markets Authority. Both regulators have been kept up to date with the progress of the transfer. The Reserve Bank has provided the regulatory approval for the transfer and UniMed has have provided necessary notifications to the Financial Markets Authority.

UniMed has a range of safeguards, technology, and physical procedures, to provide a robust security environment for all Member information and data. 

At transfer, UniMed’s Financial Strength Rating will apply to any Accuro-branded business. UniMed has an A (Excellent) Financial Strength Rating. For information on UniMed’s current Financial Strength Rating and the scale used by AM Best, please visit our website at: www.unimed.co.nz/about-unimed/financial/strength.

You will continue to work with your Accuro Relationship Manager before and after the transfer is complete. If you have any questions, please direct them to your Relationship Manager or email us on advisors@unimed.co.nz

Once the transfer is complete, we will communicate with you. Any questions in the meantime can be directed to your Accuro Relationship Manager or email us at advisors@unimed.co.nz

There is no change to how commissions will be paid, commission payment frequency or commission amounts due to transfer.

There is no change to billing or invoicing procedures due to the transfer.

The Accuro brand, health plans, website, member portal, and contact details all remain post transfer.  UniMed becomes the underwriter and overarching organisation.

While you will not be able to use old forms, there will be new forms and policy documents updated on the Accuro website. As always, there are limited numbers of physical policy documents to send out, therefore we ask that you use the website in the first instance.