How can we help you?

The simplest way to submit your claim is through your Member Portal and these are processed faster than claims sent by email or post.

See our Claims page for more information.

You can request to add a family member to your policy through your Member Portal.

If you’re on a Health Plan originally issued under the Accuro brand, please contact us to add or remove family.

To remove someone from your policy, please contact us.

Your Health Plan document sets out the services and benefits covered under the plan.

Your Membership/ Policy Certificate contains the details that are specific to your own policy, such as any personal exclusions you or other people on your policy may have as well as any excess.

There are a number of other documents that make up your policy. This depends on the brand the policy was originally issued under – UniMed or Accuro.

Some Health Plan documents contain all terms and conditions within them, and others refer to separate documents including Terms & Conditions. We will align these over time.

Please refer to your welcome pack, your Member Portal, the Important Documents page, or your group insurance scheme webpage (if applicable).

If you’re unsure or can’t locate a document, please contact us.

You can apply for prior approval to confirm your cover before a medical procedure or treatment. Please do this through your Member Portal or by contacting us.