Accuro is now UniMed.

From late July 2025, we began replacing the Accuro name and logo with UniMed. We’re making changes over time as it’s more cost effective, so you may continue to see reference to Accuro.

We decided to retire the Accuro brand and become one brand under UniMed to bring our teams together, ensuring we offer consistent services regardless of what Health Plan you are on and being more focused and efficient by supporting a single brand.

The rebrand does not have any impact on your policy, cover or benefits (there will however be the usual annual review of benefits and premium at your policy renewal). 

The fastest way to make a claim or apply for a prior approval is through your Member Portal.

You can find helpful information about claiming here.

We’re transitioning to UniMed over time as this is more cost efficient, so you’ll continue to see the Accuro name and logo in some places for a while until the transition is complete.

We have dedicated teams who manage different Health Plans.

Regardless of how you contact us, we’ll help get your enquiry to the right team.

• Phone 0800 222 876 – see here for when we’re available
• Email info@accuro.co.nz for general enquiries

Submit claims through your Member Portal.

Yes! Your Member Portal is the fastest and easiest way to:

• submit a claim
• request prior approval
• update your personal details
• make a change to your payment method or frequency.

Claims submitted through the Portal are processed faster. To register click here.

Multifactor Authentication (MFA), also known as two-factor authentication or two-step verification, is a security process that requires users to provide two or more separate authentication factors to verify their identity before they can access a system, account, or application.

The goal of MFA is to enhance security by adding an extra layer of protection beyond just a username and password, which can be vulnerable to various forms of attacks such as phishing or password theft.

MFA significantly increases the security of online accounts and systems because even if an attacker manages to steal or guess your password, they would still need the additional authentication factor to gain access. This added layer of security helps protect sensitive data and accounts from unauthorised access and reduces the risk of security breaches.

To find out more about MFA, please visit our webpage.

Mental Health Assist will no longer be available to members following their anniversary either on or after 1 September 2025. You can check your eligibility by viewing your Health Plan in the Member Portal.

If you are still eligible and would like to access this benefit, please contact us at info@accuro.co.nz and we will refer you to the Teladoc health team.

The Expert Medical Opinion and Find an Expert Services will no longer be available to members following their anniversary either on or after 1 September 2025. You can check your eligibility by viewing your Health Plan in the Member Portal.

If you are still eligible and would like to access this benefit, please contact us at info@accuro.co.nz and we will refer you to the Teladoc health team.

The Ask a GP service is still available to all eligible members and can be accessed via the UniMed Wellbeing portal.

You can view your current Health Plan documents in your Member Portal.

For Health Plans originally issued under the Accuro brand, we only apply an excess once per individual that is insured, per policy year.*

For example, if the excess on your plan is $250 and we accept a claim for a CT scan costing $2,000, we’ll pay $1,750 and you would pay the excess balance of $250. If you then require an MRI within the same policy year costing $1,200, we'll pay the full amount because you’ve already paid the excess.

Different excess amounts may apply to your main surgical plan and other add on plans such as the Specialist plan.

If you have our Major Medical or Real Value plan you would pay 20% of accepted claims until you have paid your excess level for the year. This means you would not pay more than 20% of accepted claims, and you would not pay more than your excess level per person per year.

*A Policy year is the 12-month period that starts from midnight on your policy start date and ends at midnight on the first annual renewal date. You can find your policy start date on your Membership/ Policy Certificate.